Email members

You can write one message and send it to everyone who said the church office may email them. Each person gets their own copy, so nobody sees anyone else’s address.

Before you start

• You need to be the secretary (or whatever your church calls the office role) or the webmaster.
• Members choose for themselves. In My family & account, they tick The church office may email me news and announcements. The same choice can be made for each person in the family there too.
• Only people in your church directory with a valid email address get the message.

Steps

1. Open Administration → Email members.
2. Check the line near the top. It says how many people will get the message.
3. Write a Subject and your Message. It is sent as plain text, so line breaks stay but there’s no bold or pictures.
4. Tap Send. The button changes to Press again to email … with the number of people. Tap it again to send.
5. You’ll see “Sent to … people. It may take a few minutes to reach everyone.”

At the end of each email, a line says who sent it and how to stop these emails.

What members see

Sent messages appear under Sent on your page. Members can read every message again in the app under Messages, even if they don’t get email.

Good to know

• Your church can send up to three messages a day.
• For a short note that shows on the app’s home page instead, see Post a church announcement.

If something goes wrong

• “Nobody has said the church may email them yet.” Members need to tick the email box in My family & account first. Let people know on Sunday or in an announcement.
• “Three messages have gone out in the last day.” Wait and try again tomorrow.
• “Email isn’t set up for this church yet.” Email sending hasn’t been switched on for your church. Ask whoever set up your church’s app.
• “Couldn’t count who will get it.” Refresh the page and try again.
• Someone says they didn’t get it. Check they ticked the email box and that their email address in the directory is right. Ask them to look in their spam folder.