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Step-by-step guides for the church office, leaders and members.
New church? Start hereYour first hour setting up your churchThe order to do things in when you first set up your church, from church details to your first Sunday.
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- Add and update householdsAdd a new family to the directory, update its details, and archive a family or person who has left.
- Post a church announcementWrite an announcement for members, show it now or schedule it, and take it down when it's over.
- Approve new sign-insLet new people into the member area, set their church status, link them to the directory, and turn access off.
- Publish the weekly bulletinUpload the bulletin PDF so members can read it in the app, and see what members find on the Bulletins page.
- Calendar events, requests and sign-upsAdd events to the church calendar, review members' event requests, take sign-ups, and add the calendar to a phone.
- Child check-inCheck children in at the kiosk, print labels with a pickup code, and check them out from the Check-in today list.
- Church offices and committeesKeep the list of who serves in each office and committee up to date, one church year at a time.
- Update your church's detailsChange your service times, address, contact details and the public Ministries and Beliefs pages.
- Directory photos and the printed directoryCollect a photo from every family, remind the ones still missing, and download the printed directory.
- Download church data and the Activity logDownload all of your church's information as spreadsheets or one file, and see who changed what in the Activity log.
- Email membersSend one email to everyone who said the church may email them, and see what has been sent.
- Your family and teen loginsKeep your family's directory details up to date, and approve a teen's own login.
- Share financial reports with membersAdd the treasurer's reports and budgets as PDFs and choose when members can see them.
- Your first hour setting up your churchThe order to do things in when you first set up your church, from church details to your first Sunday.
- Gifts, recurring gifts and year-end statementsSee online gifts by fund and month, download them as a spreadsheet, and print year-end statements.
- Import your directory from a spreadsheetBring your existing church directory in from a spreadsheet, check a preview, and undo it if needed.
- Put the app on your phoneAdd your church's app to your phone's home screen and turn on notices.
- Invite your directory to sign inEmail the adults in your directory how to sign in, and text the ones who only have a mobile number.
- Run the Sunday livestreamFollow the sound team's Sunday checklist and post the private livestream link so members can watch in the app.
- Set up online givingConnect your church's Stripe account, choose your funds, and open the Give page.
- Prayer requestsHow members share prayer requests, how the leadership team reviews them, and how requests are renewed, answered or taken down.
- Problem reportsHow members tell you something isn't working, how the webmaster answers, and what Hillfold sees.
- Phone alertsTurn on short phone or computer alerts for the livestream, prayer requests, announcements and more, and choose which ones you get.
- Sermons from YouTubeHow sermons from your church's YouTube channel show up on the website's Sermons page, and how long it takes.
- Serving schedulesSet up schedules like Greeters or Cleaning, fill in who serves each date, and trade a date when you can't make it.
- Set up a shared computerPair the sound booth computer or a check-in kiosk with a one-time code so it stays signed in for its one job.
- Shared church photosShare photos of church life, and choose which ones members see and which may go on the website.
- Sign in with a codeHow to sign in to your church's member area with a code sent by text message or email.
- Small groups and accountability groupsStart a small group or a private accountability group, invite people, and talk together in the group's messages.
- Give someone a staff roleHow to give or remove staff roles, and what each role lets a person do.
- The second sign-in step for staffAdd an authenticator app to your sign-in, and how a church can require it for everyone with a staff role.
- Put this Sunday togetherUse the Sunday page to fill in one Sunday's bulletin details, announcements, and attendance and offering, with a checklist so nothing is missed.
- Sunday school classes and teachingSet up classes and class lists, add the lesson for each Sunday, and plan who teaches when.
- Trouble with giving or check-inQuick fixes for missing gifts and receipts, recurring gift changes, Stripe setup, label printing and the check-in kiosk.
- Trouble signing inWhat to do when a code doesn't arrive, doesn't work, or you're stuck waiting for approval.
- Sunday troubleshootingWhat to check when the bulletin, a sermon, the livestream link, an announcement, phone alerts or a calendar subscription isn't showing up.
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Getting started
The first hour: church details, staff roles, and the setup checklist.
People and the directory
Bring in your directory, add families, invite members and let them in.
Sundays
The Sunday page, bulletins, the livestream and sermons.
Staying in touch
Announcements, email, prayer requests, the calendar and phone alerts.
Groups, classes and serving
Serving schedules, Sunday school, small groups, offices and photos.
Giving and finances
Online giving, gift records, year-end statements and financial reports.
Children and check-in
Checking children in at a kiosk, labels and pickup codes.
Shared computers
The sound booth computer and check-in kiosks that stay signed in.
For members
Signing in, adding the app to your phone, and your family’s details.
Troubleshooting
Something isn’t working?
Something isn’t working? Start here.
- Problem reportsHow members tell you something isn't working, how the webmaster answers, and what Hillfold sees.
- Trouble signing inWhat to do when a code doesn't arrive, doesn't work, or you're stuck waiting for approval.
- Sunday troubleshootingWhat to check when the bulletin, a sermon, the livestream link, an announcement, phone alerts or a calendar subscription isn't showing up.
- Trouble with giving or check-inQuick fixes for missing gifts and receipts, recurring gift changes, Stripe setup, label printing and the check-in kiosk.
Still stuck?
Write to us and a real person will answer, usually the same day. Tell us your church’s name and what you were trying to do.
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