Sunday troubleshooting

What to check when the bulletin, a sermon, the livestream link, an announcement, phone alerts or a calendar subscription isn't showing up.

Who does thisEveryone

Most Sunday problems come down to a date, a setting, or a little waiting.

Bulletin

Members see “No current bulletins have been published.” Open Administration → Sunday, choose that Sunday, and check Bulletin PDF says ✓ Uploaded. If not, upload it. See Publish the weekly bulletin.
An older bulletin has disappeared. Bulletins stay on the Bulletins page for 35 days after they’re first uploaded.
The “This Sunday” part is empty or wrong. It comes from the Message, Morning service and Servants parts of the Sunday page. Fill them in and tap Save in each part.

A new sermon isn’t on the Sermons page. It must be a Public video on YouTube, uploaded on its own, not the livestream. The website checks early each morning and on Sunday afternoon and evening. See Sermons from YouTube.

Members don’t see “Watch Sunday’s service.” In Administration → Sunday livestream, choose the Sunday and tap Load Sunday. Check Visibility says Publish for this service week, not Draft.
It’s posted, but for the wrong date. A link only shows from its own Sunday through Saturday night. A link saved for next Sunday won’t show until that Sunday.
Only some people can’t see it. Their sign-in may not be approved yet. See Approve sign-ins.

An announcement isn’t showing yet. In Administration → Church announcements, look at its status. Scheduled means it shows at its start time. Ones added from the Sunday page show from Sunday morning unless you ticked Show it right away instead of Sunday morning.
It disappeared. It says Ended. Without an end date, announcements end after 30 days.

No alerts at all. Check My family & account → Notifications on that phone. It should say “Notifications are on for this device.” Choices are per device. See Phone alerts.
No alerts on iPhone. They only work in the Home Screen app. See Install the app.
No prayer alert. It only goes out once the request is approved.
No livestream alert. It goes out the first time the link is published, not before 7 AM Sunday. Changing the link later doesn’t send another.

Changes aren’t showing in a calendar app. Calendar apps check every few hours.
An event is missing from the phone calendar. Only published and cancelled events go to calendar apps; drafts never do. An older event whose Category says “not sent to phone calendars” needs a new category: open it, choose Church family, Worship or Youth, and save.
It stopped updating completely. The link may have been turned off, or a new one made. On Calendar, open Add the church calendar to your phone, get a link, and add it again.