Problem reports
How members tell you something isn't working, how the webmaster answers, and what Hillfold sees.
Who does thisEveryone; answering is for the webmaster
When something in the app doesn’t work, anyone signed in can send a problem report. The webmaster answers it, and Hillfold, who makes the app, can see it too so a real bug gets fixed.
Sending a report (anyone)
- Choose Report a problem in the menu. The page you were on is sent with the report.
- Under What happened?, say what you were doing and what happened. “I tapped Save on my family’s address and nothing happened” helps more than “it’s broken”.
- If you can, add a screenshot (up to three). Then choose Send report.
- Your reports and their answers are listed under Your reports on the same page.
Answering reports (webmaster)
- Open Administration → Problem reports. New reports are marked, and the Administration home shows how many are waiting.
- Read the report and look at any screenshots. The page it was sent from and the device are shown with it.
- Set the status (Looking into it, Fixed or Closed) and write a short reply. The person sees your reply under Your reports.
What Hillfold sees
Once your church is connected to Hillfold’s support inbox, each new report is also copied there: the words, the page, the device and how many screenshots it has. Never who sent it, and never the screenshots themselves. Hillfold uses it to find and fix problems in the app; it doesn’t replace your answer to the person.
If the problem is with signing in
Someone who can’t sign in can’t send a report. See Trouble signing in for the usual causes.